A unified platform for pre-production testing and production monitoring
Simulate thousands of calls before launch, audit every live conversation, and catch deviations instantly with real-time notifications.
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Testing
1.) Generate multiple test scenarios including edge cases and adversarial cases
2.) Test against diverse personas,languages and accents
3.) Stress test with parallel calling
4.) Comprehensive insights on agent behaviour through pre-defined and custom metrics
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Monitoring
1.) Track multiple call metrics like customer sentiment, interruptions, latency, workflow adherence and more...
2.) Define unique metrics for personalized call analysis
3.) Drop-off tracking highlighting areas of improvement.
4.) Proactively notify users of critical issues like latency spikes or missed functions
